1. Overview
This Refund Policy outlines the terms and conditions under which Doja Developments accepts and processes refund requests related to payments for installments, down payments, and maintenance fees made through our electronic payment channels.

2. Eligibility for Refund
A refund may be initiated under the following circumstances:
• Duplicate payment
• Overpayment
• Incorrect transaction due to technical error
• Cancellation of unit or contractual agreement as per the terms stated in the signed agreement

3. Refund Request Procedure
To initiate a refund, the customer must submit a formal request via:
• Email: [Insert Doja Customer Support Email]
• Customer Portal or in person at Doja Developments’ Customer Accounts Office The request must include:
• Full Name
• National ID/Passport Number
• Contract Number or Payment Reference
• Payment Method and Date
• Reason for Refund

4. Review and Approval
• All refund requests are subject to internal review by the Finance and Legal teams.

• Approval may take up to 15 business days, depending on the complexity of the case.
• Supporting documents may be requested to validate the claim.

5. Refund Method
Approved refunds will be processed using the same payment method used for the original transaction:
• Card Payments: Refunded to the same card (may take 7–14 business days, depending on the issuing bank).
• Bank Transfers: Refunded to the original account upon confirmation.

6. Non-Refundable Cases
Doja Developments reserves the right to decline refund requests in the following cases:
• Requests made outside the permitted timeframe as stated in the contract
• Refunds for services already rendered or fulfilled
• Unauthorized or fraudulent claims

7. Contact Information
For any inquiries regarding this Refund Policy:
Doja Developments – Customer Accounts
Phone: 19674
Email: Info@dojadevelopments.com
Website: https://www.dojadevelopments.com/

Doja Developments reserves the right to amend this Refund Policy at any time without prior notice.